Returns & Replacement

Refund or Return, Only Exchange Possible

There is no return or financial reimbursement policy at Mevris. A purchased/damaged product can only be replaced, in case of the following conditions:

1. If the item is damaged during shipping and is received in a mishappen condition.
2. If the product delivered is defective.

Replacement Guidelines:

1. Item must be purchased via www.mevris.com.
2. Item must be in its original condition (not used). It must include all packaging material and accessories (as shipped). This includes any certificates, manuals, warranty cards, stickers or tags, etc.
3. All items will need to be checked for claims of damage. This may be done by recalling the item back the factory or by sending an on-site examination team. If the product has been damaged during installation or any mishandling after receipt, the company will not entertain a replacement. If the customer claim is verified, the customer will be sent a replacement unit/product.
4. If the item is not physically damaged but is not performing as expected, the product will be examined by Mevris team. In the off-chance that the product has a defect, the technician will replace the defected part or approve the replacement (if required).
5. For further information, contact your regional office or branch through the Find Us page or consult with the representatives (customer support) of the company at 042-111-258-378

When can I get a product replacement?

Mevris.com exercises a strict quality control to ensure that all orders shipped are in approved conditions (including packaging and protection). However, in case where there is a mishap or the product is damaged while shipping, mevris.com will replace the product for the customer after verifying the claim. This applies to all products listed on mevris.com.

What is the procedure for requesting a replacement?

A customer can request a replacement within 7-days of delivery. To initiate a replacement, the customer must call our customer service at 042-111-258-378 and submit a replacement request by stating the issue with the product, the invoice number, the delivery tracking code and the item batch number (as stated on the invoice).

It is recommended that the customer also take evidence pictures of the packaging (if damaged) and mail it to the support department at help@mevris.com. Once the request has been submitted, the customer will need to ship and send the damaged item to the head office for inspection. If the item meets the replacement guidelines, the user will be shipped a new product from Mevris.

1. It is to be noted that the customer will bear all costs of shipping during and after the exchange is requested.

You can return the package for replacement using any courier/ postal service of your choice within 5 days of receiving the item.

Conditions for Replacement:

Please remember that the customer is responsible for the item to be replaced until it reaches us. Once the item to be replaced is shipped (handed over to the courier company), the customer should inform the company at help@mevris.com with the following shipping details:

1. Date of Shipment
2. Name of the Shipper (Courier Company)
3. Tracking ID of the Shipment

How much time will it take for me to get my replacement?

Once the replacement request is validated, it will take the normal course of delivery time to send you a new product. Normal delivery time is 5-7 days.